Your trust is important to us. So we want you to know we've updated our Privacy Notice to explain how we collect, store and handle your personal data.
Why we collect your data
We want to give you the best possible experience with Cienté.
For example, the data we hold about you helps us personalise our recommendations for products, services and promotions.
How we collect your data
We do this in a number of ways, including where you share information with us. Such as when you make an online purchase or create an account with us. We treat it with the utmost care and take appropriate steps to protect it.
Know your rights
You have many rights regarding your personal data. These include seeing what data we hold and updating your information.
There’s nothing you need to do right now, but if you’d like to find out more,
Visit our website at any time.
EXPLAINING THE LEGAL BASIS WE RELY ON
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting the business to law enforcement.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your purchase history to send you or make available personalised offers.
We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
We will also use your address details to send you direct marketing information by post, telling you about products and services that we think might interest you.
HOW WE PROTECT YOUR PERSONAL DATA.
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites and apps using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.